TIMESINDONESIA, GRESIK – New normal time could be one fresh air for Aston Inn hotel Gresik. This hotel has gotten an increase surge of occupancy during this time. It shows that they have gained customers trust during this time.
Astonn Inn Gresik known to get 25% occupancy raising uring this new normal. “Gaining customer’s trust is important. It keeps us alive during this hard time, and we believe that there will be more guests coming to our hotel, ” GM Hotel Aston Inn, Paminta Nugraha said on Tuesday (7/7/2020).
During the pandemic, this hotel has had a hard time with the decreasing surge of visitors to their hotel. Their ballroom occupancy even decreased to 82%. “We even tenggat the worse occupancy in our hotel during the large-scale social restriction, ” she added.
Those condition makes the management must to find a new way to gain back their customers trust. The installed several equipment to fit in Covid-19 protocol standard. They have prepared online check in, key card drop box, and barcode scanning for their Wi-Fi passkey and restaurant menu
“We also equpipped all of our staff and employees with face shield, mask, and gloves during their shift to minimize physical contact, ” GM Aston Inn hotel Gresik, Paminta Nugraha ended. (*)